Utility Billing/Cashier Director
Monica Jackson serves as the Utility Billing/Cashier’s Director. As Director, she oversees the activities of the Utility Billing Division and Accounts Payable; managing all aspects of billing, payment collection, cash balancing and customer relations. Her knowledge acquired from the banking and business development industry has been an asset to the City of Zachary. She has held this position since 2017.
The City of Zachary offers water, gas, sewer and garbage. Not every home in Zachary has all services. And there are different rates for customers who are inside and outside our city limits.
All water and gas meter readings are the responsibility of the City of Zachary. The City of Zachary reads meters on a monthly basis. In 2004, the City of Zachary mounted a citywide effort to improve the City’s water and gas metering. In an attempt to provide better service, the City combined technology by installing an automatic meter reading system (AMR). This enabled the City to reduce meter reading time and manpower, provide highly reliable and accurate meters, as well as gain the ability to link meter data transfer to the billing process. Getting familiar with where your water meter is located and how it works is easy to do and can be very helpful to you in monitoring your property’s water use and any potential leaks.
Any citizen needing assistance with water, sewer and gas issues can contact this office or stop by this location. This phone number will also serve for after hours and emergency assistance.
Walk-in payments can be made in person at the City of Zachary Utilities Payment Office, located at 4650 Main Street, phone number 225 654-6871. An on-line bill payment option is available for your convenience on the city website.
New Policy In Effect for Utility Service
Effective April 1st 2019, upon any request for new utility services, all past outstanding balances on the meter location sought to utilized for such services shall be cleared before water or natural gas service can be restored. This shall apply to all property owners (including lessors) in which services are in the name of another. Although the property owner will not be personally responsible for payment of any outstanding balance not in their names, no new service through that meter will be allowed until all unpaid utility balances to the City of Zachary connected to that meter are satisfied. Property owners should ensure that all unpaid utility balances to the City of Zachary connected to that meter are satisfied before proceeding to request such service. There will be no exceptions to this policy.
Please note, if you are currently on cut-off or disconnected and choose to make a payment online, you will not be reconnected until the following work day.
Senior Utility Assistance Program
The City of Zachary is offering a Senior Utility Assistance program starting December 1, 2017. The rate reduction is available to certain seniors within the corporate limits of the City of Zachary who meet the qualifications. To be eligible for the discount, applicants must have an active City of Zachary water/garbage account for their residence, and an individual water meter in their name or spouse’s name. Discount will not include sewer fees, late charges, interest or other associated fees.
Applicants will be asked to sign an affidavit stating they meet the qualifications for the Senior Utility Assistance Program. Eligibility must be established every three years. To maintain eligibility, customer must sign a new application on or before the date of the previous application. The City of Zachary and its employees may audit to verify net annual income for the entire household associated with the account at any time during the existence of the reduced account relationship. Falsifying information or failing to notify a change in eligibility status may lead to termination of water service and recovery of past discounts.
Qualification for (36 month) application includes:
Applicant must be 65 years of age or older on or before January 31st of the year of filing the application for exemption.
Net annual income for the most recent year end for the entire household associated with the account is less than $36,000 dollars.
To apply, please pick up an application at the City of Zachary Utility Office, located at 4650 Main Street, complete and return to same location. The application is also available here. For questions, please contact the City of Zachary Utilities/Billing Department at 225 654-6871 Monday through Thursday, 7am – 5:30 p.m.