City of Zachary

FAQs

Public Works

What days are my garbage, trash and recycle picked up?
Call Public Works & Utilities at 654-0201 for specific days for each. 

Does the City of Zachary have a recycling program?
The City of Zachary restarted its recycling program in July 2007. As of 2014, residents of Zachary that are inside of the city limits are using 18-gallon green bins to recycle. All recyclable materials can be mixed in these bins. The company providing this service is Recycling Foundation. Collection days are Monday and Friday. If your garbage days are Monday and Thursday, then your recycling day is Monday. If your garbage collection days are Tuesday and Friday, then your recycling day is Friday. If you need a green bin, they are available for pick up at Zachary City Annex. If you need further information, contact 225 654-0201.

What bulk waste items are acceptable to put out for pick-up at my home?
Waste Management is the bulk waste provider for the City of Zachary.  This service is provided once a week per customer for up to two yards of bulk waste.  Acceptable bulk waste items include small appliances (without refrigerant), furniture and yard waste (limbs need to be cut into four ft. lengths and stacked neatly to expedite recovery).  Unacceptable bulk waste items include any individual item weighing over 50 lbs, such as stumps, furniture, appliances, tires, construction debris, or bulk waste provided by a contractor.  If you have any further questions or concerns regarding bulk waste pick-up, please call 225 654-0201.

What number do I call to ask about my utility bill? 
For billing inquiries, please call the billing department.

Who do I call to start my service? 
For new service, please contact the billing department.

I have a gas, sewer or water leak, and it’s after hours.  Who do I call?
The Public Works & Utilities Office has an answering service.  Our hours are from 8 a.m. to 4:30 p.m.  If you have an emergency after 4:30 p.m., please call the office at 654-0201 and the call will be transferred to the answering service who will provide the appropriate assistance.

My street light is out.  Who do I call? 
You will need to contact your electric company either Entergy 1-800-ENTERGY or DEMCO 654-9355.  They will generate a ticket that will repair the light. 

I need to find out who owns a piece of property.  Who do I call? 
The Assessor’s Office has ownership information.  All that is needed is the lot number and subdivision name.  If you do not have this information, you may call Public Works & Utilities at 654-0201 or Planning & Zoning at 654-1935.

Before any excavation in and around any gas facilities, who should I contact?    LA One Call is a free service to help you dig safely. LA One Call will alert companies/utilities so that they can mark their nearby underground facilities before you start. State Law requires two full business days for utility companies to mark their lines.  It is simple: Before you dig:  Dial 811 or 1 (800) 272-3020.  Instructions will be given to you at this time.

Remember: Before You Dig, Wait for the Site to be Marked, Respect the Marks and Dig With Care.

How do I detect a gas leak and what should I do if I think I have one?
Natural gas leaks may be detected by one of the following indications on or near our pipelines right-of-way:

1. A gaseous or hydrocarbon odor.
2. A blowing or hissing sound.
3. Dust is blowing from a hole in the ground.
4. Continuous bubbling in one spot in a wet or flooded area.
5. Dead vegetation (grass, shrubs or trees.)
6. Abnormally dry or hardened soil.
7. Fire is apparently coming from the ground or burning above the ground.
CAUTION: Gas that has accumulated in a confined space is subject to EXPLOSION.
Please stay away from the immediate area of any suspected gas leak and contact the City of Zachary Gas Maintenance Department!
NOTE: The City of Zachary does NOT maintain buried piping between the gas meter and the house or business. The customer is responsible for maintaining and repairing this section of gas piping from leakage. These buried gas lines should be checked periodically for leakage.
If you need additional information, suspect a natural gas leak or in case of an emergency concerning a City of Zachary gas main or service line, immediately call: OFFICE (225) 654-0201 (24 hours)